File a Complaint About an OPD Officer

Step 1.Contact Internal Affairs

Contact Internal Affairs at 407.246.2352 or opdinternalaffairs@orlando.gov 8 a.m.-5p.m. Monday through Friday.

Step 2.Download, print and fill out a complaint form

Citizen Complaint Forms are available in:

• English
• French
• Spanish
• Creole
• Vietnamese

Step 3.Get your form notarized

If you do not have access to a Notary Public, we can notarize your form at Orlando Police Headquarters at no cost.

Step 4.Send us your notarized form 

You can send us your form in one of three ways: 

• Email opdinternalaffairs@orlando.gov
• Mail to:
  Orlando Police Department, Attn: Internal Affairs
  P.O. Box 913 Orlando, Florida 32802
• Drop off the form in person to OPD Headquarters on 1250 West South Street.

Step 5.We will investigate your complaint

The incident will be handled by a supervisor or Internal Affairs, depending on the circumstances. If the complaint is handled by Internal Affairs, an investigator will contact you, complete a thorough investigation into the allegation, and produce a written report. 

Step 6.We will contact you

You will be informed of our findings by certified mail.